Shipping policy


Last updated: October 13, 2025

Who we are

B&M Online Retail (“we,” “us,” “our”) operates the website klaramody.com (“Site”).

Our goal is to provide a smooth and transparent shipping process to ensure your convenience and satisfaction. Below are the details of our shipping process.

Shipping costs

  • Free shipping: We offer free shipping on all orders.

Shipping coverage

  • Delivery area: We currently ship to Poland, the Netherlands, France, the United Kingdom (UK), and the United States (USA).
  • Expansion plans: We are considering expanding our delivery area in the future.

Order processing time

  • Processing time: Orders are processed within 1–2 business days, Monday through Friday.
  • Cut-off time: Orders placed before 10:00 PM (CET, Warsaw/Amsterdam time) are processed the same day. Orders placed after this time will be processed the next business day.
  • Non-shipping days: Orders are not processed on weekends or public holidays.

Transit time

  • Poland: 4–8 business days (Monday–Friday)
  • Netherlands: 4–8 business days (Monday–Friday)
  • France: 4–8 business days (Monday–Friday)
  • United Kingdom (UK): 4–8 business days (Monday–Friday)
  • United States (USA): 4–8 business days (Monday–Friday)
  • Total delivery time: Estimated delivery time depending on the customer’s location is 5–10 business days.

Customs fees and import taxes

  • Customs fees and import taxes: For orders shipped to the United Kingdom (UK) and the United States (USA), customs fees, import VAT, or other charges imposed by local customs authorities may apply. These costs are the responsibility of the customer. For shipments within the European Union (Poland, Netherlands, and France), no customs fees or import taxes are charged.

Shipping process

  • Courier companies: We use trusted carriers such as DHL and FedEx for all shipments.
  • Tracking information: After your order is shipped, you will receive an email with tracking details.

Lost or damaged shipments

  • Damaged orders: If your order arrives damaged, please contact us within 48 hours to start the resolution process.
  • Lost orders: If your order is lost, please contact us immediately for assistance.

Returns

Return policy: Detailed return instructions can be found in our [Return Policy].

Contact

If you have any questions or concerns about this Shipping Policy, please contact us:

  • Store name: Klara Mody
  • Company name: B&M Online Retail B.V.
  • Company registration number (KVK): 99207877
  • VAT number: NL868866696B01
  • Email: support@klaramody.com
  • Phone: +31687979487
  • Address: Nevelgaarde 8, 3436ZZ Nieuwegein, Utrecht, Netherlands
  • Opening hours: Monday – Friday, 9:00 AM – 5:00 PM