Refund policy


Last updated: October 13, 2025

Thank you for shopping at Klara Mody. Our Return and Refund Policy aims to provide clear and straightforward guidelines. Please review the following information regarding eligibility, procedures, and timelines related to returns, refunds, and exchanges.

Scope and Contact Information

If you have any questions about returns and refunds, please contact us via:

  • Email: support@klaramody.com
  • Phone: +31687979487
  • Business hours: Monday – Friday, 9:00 AM – 5:00 PM

Policy Overview

  • Return period: Products can be returned within 30 days from the delivery date.
  • Refund processing time: Refunds will be processed within 7 business days of receiving and inspecting the returned item.
  • Return shipping costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You can cancel your order within two hours of purchase by contacting our customer service.
If the order has already been shipped, please follow the instructions in the Return Instructions section below.

Return Conditions

We offer returns under the following conditions:

  • Return period: Products can be returned within 30 days from the delivery date.
  • Product condition: Items must be in original condition, unused, with all tags attached and in the original packaging.
  • Proof of purchase: A receipt or proof of purchase is required for all returns.
  • Exceptions: Some products, such as personalized or hygiene items (e.g., underwear), are non-returnable unless unopened and unused.

Return Instructions

To start the return process, please follow these steps:

  1. Contact customer service: Send an email to support@klaramody.com with your order number, reason for return, and – if possible – photos.
  2. Receive return authorization: Our team will review your request and send you a return authorization along with detailed instructions.
  3. Prepare the package: Carefully pack the product, including all tags and original packaging, along with the return authorization form.
  4. Ship the package: Use a reliable courier service with tracking. Return shipping costs are covered by the customer (unless the product is defective or incorrect).

Refund Policy

  • Processing time: Approved refunds will be processed to the original payment method within 7 business days of receiving and inspecting the returned item. Your bank or card issuer may require additional time to post the funds.
  • Confirmation: You will receive an email confirmation once the refund has been processed.
  • If you do not see the refund within the expected time, please contact your bank. For further questions, email us at support@klaramody.com.

Exchange Policy

We offer exchanges for defective or incorrect products. Contact us within 30 days of delivery, and we will cover return shipping costs for qualifying exchanges.
If you ordered the wrong size, please use the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or damaged products: If your product arrives damaged or defective, contact us within 48 hours. We will arrange a free return and offer an exchange or full refund – your choice.
  • Incorrect product: If you receive the wrong product, contact us – we will cover return shipping costs and promptly send the correct item.
  • Lost packages: If your package does not arrive within the expected timeframe, contact us so we can initiate an investigation with the carrier.

Processing Times

  • Return period: Products can be returned within 30 days from the delivery date.
  • Refunds: We process refunds within 7 business days of receiving and inspecting the returned item.

Contact Information

If you have additional questions or need assistance with returns or refunds, please contact us:

  • Store name: Klara Mody
  • Company name: B&M Online Retail B.V.
  • Company registration number (KVK): 99207877
  • VAT number: NL868866696B01
  • Email: support@klaramody.com
  • Phone: +31687979487
  • Address: Nevelgaarde 8, 3436ZZ Nieuwegein, Utrecht, Netherlands
  • Business hours: Monday – Friday, 9:00 AM – 5:00 PM